We are always looking to improve the way we provide services and the best way of doing this is to seek your views. I would be grateful therefore if you could take the time to complete the online questionnaire, which should take no more than five minutes. As an incentive twice per year we will draw two completed questionnaires which will receive a prize voucher! Please read the instructions before answering each question carefully. All information that you give will be completely confidential.  It will only be used to monitor Babergh District Council's performance. Many thanks. Gavin Fisk GAVIN FISK Principal Tenant Services Officer * Required Fields

1.	* First Name

2.	*Surname

3.	*House/Flat Number

4.	*Postcode

5.	*Telephone Number

6.	*Mobile Number

7.	*Your e-mail address

THE LETTINGS PROCESS

8.	You were happy with the process of applying for your new home?
	Stongly Agree
	Agree
	Neither agree nor disagree
	Disagree
	Strongly disagree

INFORMATION

9.	Were you aware how?
		Yes		No
	To access the Homechoice website
	To bid for properties
	You could see your bidding position when applying
	That you could apply for housing anywhere within the housing sub-region

10.	If you needed support to access the Homechoice system did we provide it?
	Yes
	No	Go to Q12

11.	If yes who provided it?
	Council
	Adult social-care
	Friend
	Relative
	Other
	Library

	If other please give details

12.	Do you agree that there is enough information provided about the properties being advertised? i.e. their size, type, features, access to services
	Strongly Agree
	Agree
	Neither agree nor diisagree
	Disagree
	Strongly disagree

13.	Please use the space below for any other comments on the lettings process:-

ASSISTED VIEWING PROCESS

14.	Did the viewing of the property help make you to make up your mind about the property?
	Yes
	No

15.	Was there any information that you were not given that would have helped make your decision during the assisted viewing?

SIGNING-UP FOR YOUR PROPERTY

16.	At the sign-up we discussed the tenancy conditions.  Were they explained clearly to you?
	Yes
	No

17.	Did you think the time taken up to sign the tenancy documents was?
	Too long
	About right
	Too short

18.	Did you find your new tenants welcome pack useful?
	Yes
	No
	Didn't get one

19.	Is there any additional information you would have liked to have had?

THE CONDITION OF YOUR NEW HOME

20.	Were you happy with the overall condition of your new home when you moved in?
	Stongly Agree
	Agree
	Neither agree nor disagree
	Disagree
	Strongly disagree

	If you were unhappy please let us know why:

21.	How would you rate the following?
		Very good		Good		Poor		Very Poor
	The general state of the property
	The decoration of the property
	The quality of repairs carried out
	General hygiene/cleanliness of the property

22.	Do you think it is more important to have all the repairs carried out on a property before you move in, or would you prefer to move in quickly and have the repairs carried out once you have moved in?
	All repairs carried out before I move in
	Move in quickly and carry out the repairs once I have moved in

23.	Would you have liked a list of all repairs that had been carried out on the property before you moved in?
	Yes
	No
	Unsure

24.	Was there any work that was not carried out on the property that you think should have been done before you moved in?
	Yes
	No

	If you answered yes please give details:

25.	Have you had to report any repairs since you moved in?
	Yes
	No

	If you answered yes please give details:

GENERAL

26.	Have you contacted us since moving in?  Did you find this.....
		Easy		Hard		N/A
	By Phone
	In Person
	Electronically

27.	Our tenants' opinions are important to us, and to help us improve would you like to get involved in any form of resident involvement?
	Yes
	No

28.	Is there anything else you would like to say about the process of moving in or since you began living in your home that we should be aware of?

Babergh District Council Corks Lane Hadleigh IPSWICH IP7 6SJ Tel: 01473 825771

Once complete, click on the "Submit" button below.  You will receive confirmation that your submission was successful.  Should you encounter any problems with your submission, please contact a member of the Support Services Team, Democratic and Support Services Section, Telephone 01473 825727. Thankyou.